Thank you for contacting the Lemax Help Center. We take the interests of our collector's very seriously so please rest assured that we will do everything we can to assist you.
Please accept our sincerest apologies regarding your experience with acquiring a Lemax item exclusively sold by one of our Retailers.
We suggest the following steps to help rectify your situation:
1. First contact the retailer for a replacement or refund. Lemax continually works with our retailers to ensure their customer needs are met. This should be your first solution to resolving the issue.
If the authorized retailer is out of stock on these items we would recommend returning for a refund then re-acquiring the items from another retailer.
Though we cannot offer exact product availability information, we do offer links to Lemax Authorized Retailers at our website www.lemaxcollection.com under the section called “Where to Buy”.
2. If the retailer is unable to assist you, please submit a ticket to us and we may be able to assist you. Please note that Lemax does not carry inventory of all items but we may be able to help you with your replacement.
Lemax USA is not a direct-to-consumer retailer and does not carry inventory of most items but we may be able to help you with a replacement of the same or similar item.
To qualify for replacement the following are required: your original receipt reflecting a purchase date within 18 months from the date of request, the Lemax product purchased within 18-months from today, and its original Lemax packaging. *Warranty does not apply to any countries outside of the United States and Canada*
Please note that Lemax items that have been retired are no longer being produced and replacement parts are not available. In addition, Lemax would consider merchandise purchased on clearance/closeout to be considered “as is” merchandise. Lemax would not offer any additional recourse at this time.
Once again, thank you for your time and please do not hesitate to reach out again if you need further assistance.